We want you to love your Tuuraa Magical Wears t-shirts! If something isn’t quite right, here’s how we can help.

Our Return Window

You can return most items within 7 days of receiving your order

Eligibility for Returns

To be eligible for a return:
  • The item must be unused, unwashed, and in the same condition you received it.
  • It must be in its original packaging with all tags still attached.
  • Items damaged through customer misuse are not eligible.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:
  • Items marked as “Final Sale” or “Non-Returnable.”

How to Initiate a Return

  • Contact Us: Email us at [Your Customer Service Email Address] with your order number and the reason for return.
  • Await Instructions: We’ll guide you through the next steps, including the return shipping address.
  • Ship It Back: You’ll be responsible for the return shipping costs. We recommend using a trackable shipping service.

Refunds

  • Once your return is received and inspected, we’ll send you an email to notify you.
  • If approved, your refund will be processed to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item, defective product).

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at support@tuuraa.com with photos of the item and your order number. We’ll make it right!