Customer Service

At TUURAA, customer satisfaction is our priority. Our customer service team is here to help you with any questions regarding orders, products, shipping, returns, or general inquiries.

If you need assistance, please review the information below or contact our support team.

Order Support

If you need help with your order, please include the following details when contacting us:

Order Number
Name used for the order
Registered Email ID
Brief description of the issue

This helps our team assist you faster.

Shipping & Delivery

Orders are typically processed within 1–3 business days after confirmation.

Delivery time depends on your location and courier service, but most orders are delivered within 3–7 business days across India.

Once your order is shipped, you will receive a tracking link via email or SMS.

For more details, please visit our Shipping Policy page.

Returns & Refunds

If you receive a damaged product, wrong item, or defective product, you may request a return according to our Return & Refund Policy.

To initiate a return, please contact us within the specified return period after delivery.

For full details, please visit our Return & Refund Policy page.

Size & Product Information

If you are unsure about sizing or product details, please refer to our Size Chart available on the product page.

If you still need help selecting the right size, feel free to contact our support team before placing your order.

Payment Support

We accept secure online payments through trusted payment gateways.

Available payment methods may include:

Credit Card
Debit Card
UPI
Net Banking
Wallets
Cash on Delivery (if available)

All transactions are processed through secure payment providers.

Contact Our Support Team

If you need further assistance, please reach out to us.

Email: support@tuuraa.com
Website: www.tuuraa.com

Support hours:
Monday – Saturday: 10:00 AM – 6:00 PM
Sunday & Public Holidays: Closed